Universal Registration Document 2022

A creator of services and solutions to support customers and territories in the shift towards carbon neutrality

Individuals, businesses and cities increasingly want to change their methods of lighting, heating, production, consumption and travel, etc. Everyone wishes to be a stakeholder in the energy transition. This momentum, which is an aggregate of individual initiatives and public decisions, is gradually increasing everywhere. EDF’s goal is to assist customers and local areas to achieve CO₂ neutrality with accessible and innovative carbon-free and energy-efficient solutions.

In addition, EDF encourages its customers to reduce their energy consumption by:

• sharing advice on everyday energy-saving actions, such as turning down heating to 19°C;
• inviting customers who are able to do so to shift consumption to off-peak hours when demand on the electric grid is lower;
• providing customers with tools to help them understand their consumption (“EDF & Me” app).

These messages were highlighted in a widespread EDF advertising campaign launched in October 2022 that urged consumers to “turn down, turn off, defer”.

In addition, EDF is enhancing the value of its customer portfolio in priority European countries (France, the United Kingdom, Belgium and Italy). To do so it relies on its top-notch customer relations and a broad range of service offers and solutions, particularly in sustainable energy performance for the residential and business markets. Building on the trust of its customers, EDF is developing a range of customised services for its customer portfolio and aims to increase the number of contracts per individual customer to over 1.5 by 2030 ⁽¹⁾.

Offerings for green energy, self-consumption, energy efficiency services, local services, contracts covering energy performance and electrical or climate engineering, waste heat recovery, and biomass all address its customers’ emerging needs. The EDF group targets sales of €10 billion in services by 2030 ⁽²⁾.

EDF is strengthening its positions in the electric mobility sector (in France, the United Kingdom, Italy, and Belgium), in building renovations, for example by decarbonising heating via heat pumps, in renewable heating and cooling networks in France, and also in leveraging electrical flexibility and aggregation (in Europe).

EDF’s customers are increasingly aware of their environmental footprint. In response, EDF is providing affordable, innovative solutions that grant them access to smarter, lower energy use:

• By contributing to the decarbonisation of consumption through a shift to electricity use in the sectors that produce the most CO₂:
  • Transport (3)
  • To support the massive rollout of mobility electrification, EDF is making practical commitments: investing in support for customers (consumers,companies, and local authorities); leveraging electric vehicle storage capacity; and producing and marketing electrolytic hydrogen,
  • Buildings
  • The Group is highly committed, alongside industry professionals, landlords,and local authorities, to help them improve energy efficiency and transition towards decarbonisation of heating and cooling solutions. EDF offers a range of services that cover everything from monitoring and management of energy use through to decarbonisation and energy efficiency ⁽⁴⁾ operations, in particular during renovation works. EDF also provides direct support for households ⁽⁵⁾ through IZI by EDF and IZI Confort. Finally, through its subsidiary Dalkia, the Group is actively engaged in developing heating networks and their decarbonisation (with the use of renewable energy sources and energy recovery) and the development of Energy Performance Contracts (CPE) for public buildings, companies, and residential complexes.
  • Industry
  • EDF develops process electrification solutions, waste heat recovery, and low-carbon electrolytic hydrogen generation, leveraging its R&D expertise for the benefit of its industrial customers, assisting them as they upgrade their generation facilities (electric boilers and furnaces, etc.). EDF also proposes(through its subsidiary Agregio) flexible solutions or green supply offers.
• by building on the development of infrastructure, data, and the creation of low-carbon solutions;
• by helping its residential customers, businesses, and local authorities to play a more substantial role in their energy consumption (through self-consumption, digital consumption management solutions).

The aim of these solutions is for EDF to avoid the emission of over 30 million tonnes of CO₂ by 2030 ⁽⁶⁾.