| 2020 | 2021 | 2022 | |
|---|---|---|---|
| Number of customer visits on digital consumption monitoring platforms (in millions)* | Number of customer visits on digital consumption monitoring platforms (in millions)*2020 73 |
Number of customer visits on digital consumption monitoring platforms (in millions)*2021 74.3 |
Number of customer visits on digital consumption monitoring platforms (in millions)* 2022 157.5 |
* For the methodology used for this indicator, see section 3.6 “Methodology”.
On the basis of recent statistics, almost 6.2 million customers logged on to these solutions at least once during the year. Over 800,000 of them are “hyperactive” users in the sense that they have logged on at least 6 times over the past 6 months. On average, users connected a little over 11 times. Visits are relatively seasonal in nature: consultation spikes are mainly observed in the winter, during periods of cold weather. They are more frequent at the start of the week, between Monday and Wednesday. Two third of visits are via a mobile terminal, nearly a third are from a computer, and 5% from a tablet. During each visit, users view 12 pages on average, for an average period of 2.5 minutes (nearly 4 minutes when using a computer and 2 minutes when using a mobile phone).
The development of different uses of electricity and their expansion constitute a major source of leverage to assist customers towards carbon neutrality. With this in mind, the EDF group has committed to developing a broad range of offers suitable for different markets (1).
The new legislation will come into effect on 1 January 2022 for new residential houses and apartments, as well as for office buildings and educational establishments. EDF is fully persuaded of the urgent need to make the construction industry low-carbon through electrification and the promotion of virtuous heating networks; it took part in all the consultation sessions organised by the authorities. Going forward, support for the various outstanding issues is required, in particular life cycle analysis, more especially for heat pumps, and in respect of questions relating to certification, a pressing concern at present. Of note is the fact that the development of different uses of electricity is not being accompanied by a sharp increase in demand, because insulation and the use of high-performance heating and sanitary hot water solutions such as heat pumps results in measured demand, compatible with the expected push for energy sobriety.
Decarbonisation solutions for customers in houses and apartments (including insulation, heat pumps, thermodynamic and solar-powered water heaters, and water consumption and energy management solutions) are developed by EDF and its affiliates (2).
EDF’s local services platform IZI by EDF is constantly expanding its high- performance energy renovation offering, supporting consumers and retailers in the energy transition. Offers in its new range now include externally mounted wall insulation, air/heat pumps, etc.
The IZI Confort group is present throughout France with a workforce of over 1,000 people providing installation, maintenance and repair of heat pumps, boilers, and other heating and hot water equipment.
The Cham group operates nationwide in France, providing maintenance, repairs, and installation of boilers and heat pumps. Cham is redirecting its aim towards becoming the leading specialist in heating and hot water solutions (3).
The EDF ENR subsidiary enables customers to use the energy generated by their own solar panels and store some of it for use when needed. The solution enables customers to maximise their self-produced energy rate, monitor their energy use online in real time, meaning they can control their energy spending (see section 1.4.1.3.3 “EDF Renewables activities”). EDF EnR is a leader in the domestic segment with market share covering over 20% of installations of less than 9kW.
In 2022, the EDF group launched a decarbonation consultancy offering consisting of Décarb’On (destined for SMEs and LEs) and Décarb’On Expert (for Large Enterprises and Major Account customers). This allows the EDF group to support these customers in the review and analysis of their Scope 1, 2 and 3 carbon emissions, the definition of targets, emissions reduction strategies, and the implementation of an operational roadmap for the actions to be put in place. The EDF group positions itself as a leader in decarbonation.
The priority for the decarbonisation of industry involves switching from fossil-fuelled heating to mature electrical solutions. EDF is deploying high temperature and very high temperature industrial heat pumps for its customers, as well as resistance furnaces, conduction furnaces, infrared furnaces, induction and arc furnaces (to replace fuel oil or gas), and mechanical steam compression.
Dalkia was responsible for the first turnkey installation of a transcritical heat pump for paper manufacturers WEPA Greenfield SAS. This heat pump uses technology patented by EDF R&D to recover heat from the moisture given off by the paper machine, allowing energy savings of 4.6GWh per year and annual reduction of CO2 emissions totalling 1,000 tonnes. Dalkia has also been entrusted with operation and maintenance of the installation for a period of 5 years.
Dalkia is a leading player in low-carbon heat. The EDF group was the successful bidder for a number of boiler projects to replace fossil fuels with biomass as part of the French post-pandemic recovery plan.
With Swiss Krono France, Dalkia and Meridiam are finalising the conclusion of the Green Energy project. This major undertaking will make it possible to replace almost all of the gas used at Swiss Krono France’s manufacturing facility in Sully-sur-Loire by biomass obtained from the production process. The target is to avoid 35,000 tonnes of CO2 fossil fuel emissions per year whilst also improving productivity. The Green Energy project has received €3.8 million of support as part of the France Relance plan and €11 million from French research agency ADEME’s BCIAT decarbonation programme.
At STMicroelectronics’ site in Rousset, the customer’s energy use has been reduced by Dalkia implementing an “aero free cooling” system to produce cold water, replacing five chillers with energy recovery. Total energy reduction is expected to be 4,500MWh per year, an improvement of 20% compared to the initial installation.
(1) For France, see also section 1.4.2 “Sales and supply activities in France”.
(2) See also the “My sustainable heating” (Mon chauffage durable) offer in section 3.3.4.2 “Combating energy poverty”.
(3) See also the “Solution Dépannage Confiance” (Reliable Repair Solution) offer in section 1.4.2.2.1.1 “Residential customers”, more especially “Features and services”.
