3.9.6 Stakeholder Mapping
Dialogue with stakeholders falls within the domain of the Executive Director in charge of the Department for Innovation of Corporate Social Responsibility Strategy. The general stakeholder mapping was approved by the Executive Committee and relations with local communities are included in the field of internal control.
Mapping provides Group management and companies with a framework for organising dialogue (1). As part of ISO 9001 and 140001 certification, the Group’s Divisions and companies systematically map their stakeholders in order to define appropriate modes of dialogue adapted to their specific context.
PUBLIC AUTHORITIES
- GOVERNMENT AND TRANSNATIONAL INSTITUTIONS
- CIVIL SERVANTS
- ELECTED OFFICIALS
- REGULATORS
FINANCIAL STAKEHOLDERS
- SHAREHOLDERS
- STATUTORY AUDITORS,RATING AGENCIES, AUDITORS
- LENDERS INSURERS
INTERNAL STAKEHOLDERS
- EMPLOYEES
- INTERNAL GOVERNANCE BODIES
- REPRESENTATIVES
- DIVISIONS AND ENTITIES OF THE GROUP
- TRADE UNIONS
CLIENTS
- BUSINESS CLIENTS
- HOUSING COOPERATIVES & CONDOMINIUNS
- PRIVATE USERS
- LOCAL AUTHORITIES
- VULNERABLE CUSTOMERS
- OTHER TYPES OF CLIENTS
SUPPLIERS
- PARTNERS
- LEGAL SUPPORT
- SUB-CONTRACTORS
- UNIVERSITY AND HIGHER EDUCATION (RECRUITMENT/SKILLS)
- SUPPLIERS
CIVIL SOCIETY
- COMPETITORS
- IMPACTED POPULATIONS AND LOCAL COMMUNITIES
- NGOs, ASSOCIATIONS,THINK TANKS
- PROFESSIONAL ORGANISATIONS
- PRESS & MEDIA
(1) Accompanied by a stakeholder action guide produced in 2015 based on the guiding principles of Committee 21.